Order info

We can be contacted at store[at]lovelovehill.com if you have any questions.

Shopping

All prices are the website are in $ USD. Shipping costs are additional.

If you are interested in a wholesale order (e.g., 5+ copies of the same book), please email us in advance!

Due to the handmade nature of many of our books, comics, and zines, please expect that whatever you order may have intended imperfections or differences from what you see on screen. Please read the descriptions carefully before ordering! We are unable to take returns or offer refunds.

Shipping

By default, we ship by the lowest cost method offered by Canada Post. Small orders usually ship by Lettermail or Small Packet Air. These do not offer tracking of any kind. If you are interested in alternative shipping methods, please email us in advance and we are happy to provide you a quote or discuss options.

During COVID-19, Canada Post does not guarantee their usual delivery standards. Service disruption/alerts are in place for many international destinations. To see if your country is affected, please see https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page?icid=display_c_int_hero_covid_102.

As for handling of packages, Love Love Hill is a bunch of independent artists who are also independently packaging and shipping your order. Your order will likely ship from Ontario or Quebec, depending on who has stock for your order. It may take us a few days from your order confirmation, to get things off to the post office. We appreciate your patience!

We currently offer flat rate shipping: $5 to Canada, $10 to USA, and $15 to other destinations. If shipping ends up costing significantly less, we will refund you the difference!

Privacy

The information that you provide will only be used to process, ship, and communicate about your order. We won’t sign you up for any newsletters or provide your contact information to anyone else. If at any point you would like the records of your order removed from our system (we use Woocommerce storefront software, self-hosted on our web domain), please email us. We can manually delete or anonymize your order information.

It is important to note that we leverage Paypal as a payment processor, so please be aware that your information will be passed to their systems. Their privacy page is found at the bottom of their website or https://www.paypal.com/ca/webapps/mpp/ua/privacy-full.